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Returns & care

How returns work, and how to look after your piece.

Damaged or wrong item

If your piece arrives damaged or isn’t what you ordered, reply to your order receipt email within 14 days with a photo and we’ll replace it.

Change of mind

Because each piece is made to order, we can’t accept returns for a change of mind.

Ceramic, crystal and glass

Handle with care and protect the edges from knocks. Wipe with a soft, dry cloth.

Wood, metal and slate

Keep away from moisture and direct heat. Avoid abrasive cleaners on printed surfaces.